About
Respond quickly and professionally when a customer submits a poor review or negative feedback. In this course, you’ll learn how to use Wix Automations to trigger timely follow-ups that acknowledge the issue, gather more details, and show customers you take their experience seriously. The focus is on creating a structured, thoughtful response system that helps protect your reputation and opens the door to resolution—before a negative experience turns into a lost customer. This training is designed for small business owners who want a calm, organized way to handle service issues and improve customer satisfaction through automation.
You can also join this program via the mobile app. Go to the app